- 30min fast response to technical consults.
- 24hrs supply of solution, copywriting and blueprint.
- 24/72hrs support from professional engineers.
- 12/24hrs response to aftersales issues.
- Professional pre-sales service
With well-experienced expert technical engineers, abundant data and experience in actual projects, Root is glad to offer you helps and advices. Contact us, tell us your needs, and we can provide you the proper equipment selection and designing scheme. Besides, Root has a laboratory for experiments of micro/nano material, where you are welcomed to bring materials and do your own lab/pilot scale tests, the data can be good references for your planning. Our complete pre-sales service follows the process of technical consultation -- initial design -- demo -- on-site communication -- factory visit -- on-site investigation. We are dedicated to offer you the best service. - Intimate during-sales service
Sales manager and project manager are involved during the entire process. Project manager traces and controls the whole production process of each order, information such as production progress is reported to the sale manager; the sales manager is directly answerable to the customer, providing one-to-one service in each order. Customer services during the selling process include: order notification, production process tracing, order status feedback, accompanied check and accept, handover to after-sales service, etc.
- 3-year warranty
Root is an expert in developing, manufacturing, selling and service providing, we value the trust from customers. With our profession we offer a premium 3-year warranty to solve any issues our customers may encounter, and take any feedbacks and suggestions from our customers to make things better. - Return visits and 24-hour hotline
Wherever you are around the world, we do regular aftersales return visits to gather usage information of your devices, offer help and guidance. Besides, if you have any questions about device maintenance and repairing, please call our free 24-hour hotline: 4009998920. - Say what you want in our WeChat group
If you have any issues, or you find our products in need of improvements, feel free to post your opinion in our WeChat group. We’re glad to hear anything that may help us improve our products and services, so your feedbacks and suggestions are extremely valuable. Your trust is important, and we decide to keep it with our efforts: any suggestions you offer, any issues you report, we’ll take them seriously, and you are guaranteed to receive feedbacks or solutions timely. We believe that, no company can provide completely perfect services or completely zero-error products, but we will face the problems with courage, and solve them with effort. - Device upgrade and conversion services
For your old devices, Root or from other brands, we offer upgrade and conversion services. Upgrade service modifies essential parts of your old device with new technologies, to obtain better performance; conversion service converts your old device into a new-type one, which will continue its work but in a much more efficient manner.
Let the pros do the work, our support is expert
Root has built a complete service and support system, all services, from consultation, project designing, on-site visiting, to delivery and aftersales supports, all processes are in the hands of pros. We guarantee that, whenever you need, we’ll provide the right help, from the right person, at the right time.
4 checks before delivery to make sure your device is qualified and properly packaged
- Order check before delivery: the logistics center will check to make sure the items delivered are exactly the same as you ordered.
- Ex-factory quality inspection: before leaving the factory, the device has undergone appearance inspection, trial operation and order checking to ensure quality.
- Item list re-check before packaging: model, quantity and specifications of the delivered device will be re-checked before packaging, to make sure nothing is wrong or missed during packaging.
- Proper packaging during delivery to ensure safety: device delivered in China will be packaged in wooden box or wooden crate; device delivered outside China will be packaged in fumigation-free plywood box.
- Installation preparation: before installation, the customer will receive a notification, containing tools need to be prepared by customer, date of installation, information of installation engineer, matters needing attention during installation, etc.
- During installation: after-sales service engineer from Root will carry out the deployment and help adding grinding beads into the device.
- Test run: after installation, the engineer will do several test runs to make sure the device operates in a safe and stable manner.
- Operation training and device acceptance: when installation and test run is accomplished, our engineer will organize an operation and basic maintenance training for operator, shop manager and other related personnel.
If you are looking for solutions or equipment to build or upgrade your fine chemical, nano material, biomedical, etc. factory or laboratory, here is the right place. Root is a professional provider of equipment, solution and services. We offer a complete series of equipment for grinding, dispersing, mixing and emulsifying, no matter industrial or experiment, we have a good choice for you. If you’d like to build up a new factory or production line, check out our solutions and EPC services. Communicate with our excellent engineers, tell us what you need, let’s create the best solution, and keep everything under control with our EPC services. We also offer premium customer services, to make sure your device is always in perfect condition.
